Refund and Returns Policy

Refund and Returns Policy

At Aramco Holidays, we strive to ensure your satisfaction with every purchase you make through our website, However, we understand that there may be instances where you may need to return a product or request a refund. Please review our Refund and Returns Policy outlined below:

1. Returns

If for any reason you are not entirely satisfied with your purchase, we accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Additionally, proof of purchase is required for all returns.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

3. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us at [email address] to arrange the exchange. Please note that exchanges are subject to availability, and we cannot guarantee that the desired item will be in stock.

4. Shipping

Shipping costs associated with returning an item are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email address] with details of the damage or defect. We will work with you to arrange for a replacement or refund as quickly as possible.

6. Non-Refundable Items

Certain items are non-refundable, including gift cards, downloadable software products, and perishable goods.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at [[email protected]].

By making a purchase through, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy. This policy is subject to change without prior notice.

8. Conditions of Return

Before returning any item, please ensure it meets the following conditions:

  • The item must be in its original packaging, with all tags and labels attached.
  • The item must be unused, unworn, and in the same condition as when you received it.
  • Proof of purchase, such as an order confirmation or receipt, must accompany the return.

Items that do not meet these conditions may not be eligible for a refund or exchange.

9. Return Process

To initiate a return, please follow these steps:

a. Contact our customer service team at [email address] to request a Return Authorization (RA) number. b. Pack the item securely, including all original packaging and any accessories. c. Clearly mark the RA number on the outside of the package. d. Ship the item to the address provided by our customer service team.

Please note that returns without a valid RA number may not be accepted.

10. Refund Processing Time

Once we receive your returned item and confirm its eligibility for a refund, we will process the refund within [number] business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

11. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Customized or personalized items.
  • Items marked as final sale.
  • Items purchased from third-party sellers.

Please check the product description or contact us before making a purchase if you are unsure about the return eligibility of an item.

12. Modification of Policy

We reserve the right to modify our Refund and Returns Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

13. Consent

By using and making a purchase, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at [email address]. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

14. International Returns

For international orders, the same return policy applies, with the addition of the customer being responsible for any return shipping fees, customs duties, taxes, or other charges associated with returning items to us. We recommend contacting your local customs office or shipping carrier for information on any applicable fees before initiating a return.

15. Cancellation Policy

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will make every effort to accommodate your request; however, if the order has already been processed and shipped, you will need to follow our standard return procedure upon receipt of the item.

16. Lost or Stolen Packages

Aramco Holidays is not responsible for lost or stolen packages after they have been delivered to the shipping address provided during checkout. We recommend selecting a secure delivery location or adding signature confirmation to your order if you are concerned about package security.

17. Severability

If any provision of this Refund and Returns Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

This Refund and Returns Policy constitutes the entire agreement between you and Aramco Holidays regarding the subject matter herein and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and Aramco Holidays regarding such subject matter.

19. Contact Information

If you have any questions, concerns, or comments about our Refund and Returns Policy, please contact us at [[email protected]]. Our customer service team is available to assist you and ensure your satisfaction with every aspect of your shopping experience.

Thank you for choosing Aramco Holidays. We appreciate your business and strive to provide exceptional service and quality products to all our customers.