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Leading vacation company Marriott Vacations Worldwide was recognized for its many hardworking teams, publications, and more at the annual American Resort Development Association (ARDA) Spring Conference 2024. The Marriott brand is widely known for having exceptional properties, personnel, and technology, and these attributes were recognized when it took home 11 awards.
ARDA is a nonprofit trade association for the timeshare industry known for its focus on advocacy. It has over 350 members, all of which are companies (privately held and publicly traded) within the timeshare industry. Each spring, ARDA honors individuals and groups within its members for the exceptional work and achievements they have completed in the past year. Categories for these awards expand across all departments including resort design, marketing, sales, management, administration, promotion, advertising, communications, and more.
This year, Marriott was able to celebrate milestones for many individuals and teams across its organization:
- ACE Philanthropy and Community Service Award: MVW Maui Wildfires Support Effort— This effort, accomplished by hundreds of employees, helped more than 1,600 associates impacted by the Maui wildfires.
- Digital Magazine: Interval World— Interval International’s digital publication is designed to highlight the partnerships and property exchanges available within its network while also accommodating its users’ preferred devices and languages.
- Housekeeping Manager: Eric Mearn— Mearn has a 100% associate engagement rating, a 98.1% Guest Satisfaction Survey score in resort cleanliness as well as promotion of diversity and inclusion at Marriott Cub at Custom House, Boston.
- Human Resources Team: HR Maui Wildfires Response Team— This team is recognized for its ability to adjust its communication channels as well as its programs to assist the more than 1,600 associates impacted by the wildfires.
- Newsletter: Triumphs— Interval International created a new publication to showcase its many travel products and offerings.
- Resort Operations Team Member: Howard Francis— Francis is known for his charming personality as a Pool Server at the Marriotts Crystal Shores in Florida and was a contributor to launching a new mobile order program.
- Salesperson In-House: Tony Quach— Quach became the top salesperson at MVW and broke the record for volume per guest for Marriott’s Ko Olina Beach Club.
- Sales Center: Marriott’s Bali Nusa Dua Terrace in Indonesia— Awarded for its top-notch details and craftsmanship, this property highlights the brand’s modern features while also maintaining the personality and traditions this region of Bali offers visitors.
- Sales Team: Marriott’s Oceana Palms Sales Team— This team experienced a record-breaking year for overall budget, customer satisfaction scores, revenue production, and volume per guest.
- Technology Project Team: Website Technology Project Team, Hyatt Vacation Ownership— The tech team was acknowledged for their ability to combine two individually branded websites under a single brand, and in turn provide Owners with more vacation offerings and a better digital experience.
- Training and Development Team: Life Fulfilled Learning Map Team— Training and Development create new brand-specific training programs that act as a visual learning map with interactive and immersive features.
Marriott Vacations Worldwide President and CEO John Geller was excited to discuss the awards:
“I am honored to work alongside these incredibly deserving individuals and teams. They have made outstanding contributions to our business and our industry, not just during the past year but every day. I am proud to join this celebration of their hard work and dedication.”
To learn more about Marriott Vacations Worldwide, please visit their official website.
